The incident occurred between 9:00 p.m. and 10:00 p.m. while SayNam Syamohone was cleaning the store. Noticing a customer’s bag left on a table in the seating area, she promptly secured it at the cashier counter and informed the Assistant Store Manager so it could be returned to its owner.
Lattanaphon Lasasombath, Assistant Store Manager, then reviewed the contact information found inside the bag and successfully reached the owner. Upon being notified, the customer realized the bag had been left behind and returned to the store at 12:30 a.m. on July 13, 2026, to collect it. The customer expressed sincere gratitude to the staff for carefully safeguarding the bag and making every effort to ensure its return.
SayNam said she was happy to have the opportunity to assist a customer and proud to play a part in doing good and creating a positive experience. This act of honesty is a reflection of the 24-Hour Goodness DNA that guides employees in serving customers with care and integrity. This story is another example of how 7-Eleven Laos employees help care for customers and successfully return lost belongings to their rightful owners. It serves as a strong reflection of 7-Eleven’s role as a trusted community partner.
